The Pause Principle: How to Keep Your Cool in Tough Situations - Hardcover

by Cynthia Kane (Author)

Become a better communicator during awkward, difficult, or tense moments in the workplace

In The Pause Principle: How to Keep Your Cool in Tough Situations, renowned corporate communications expert Cynthia Kane reveals her tried-and-tested SOFTEN practice to better handle awkward, difficult, or tense conversations at work by breaking free of automatic reactions including shutting down, running away, yelling, or getting passive aggressive or defensive. In this book, readers will learn how to regulate their bodily responses and emotions to arrive at peaceful and productive resolutions during even the most challenging moments at work.

With Kane's help, readers have the opportunity to make a profound impact in their organizations, both interpersonally and quantitatively by reducing miscommunications and therefore corporate errors. This book explores topics such as:

• The fight, flight, or freeze response, and why it's actually a very effective evolution strategy in the wilderness--just not in the workplace
• The true financial cost of corporate miscommunication, estimated to be $4,200 per employee per year
• The importance of mindfulness in work and life, and its key role in calming the human nervous system during stressful situations

The Pause Principle: How to Keep Your Cool in Tough Situations earns a well-deserved spot on the bookshelves of corporate leaders, executives, managers, and all individuals seeking proven strategies to smoothly navigate stressful social situations in the workplace.

Front Jacket

According to research conducted by U.S. firm Gartner, poor communication is responsible for 70% of corporate errors, 67% of managers feel uncomfortable with face-to-face communication with employees, and quantitatively, miscommunication costs companies with 100 employees an average of $420,000 per year.

The Pause Principle: How to Keep Your Cool in Tough Situations offers a proven approach to help you regulate your body and keep your cool in challenging business interactions--such as awkward or difficult conversations--without blowing your top, shutting down, running away, yelling, or getting passive aggressive or defensive--all completely natural reactions which, unfortunately, lead to a litany of problems within a business environment.

We've all heard the advice of "just pause"--this book delivers the knowledge needed to actually do it during the heat of the moment. Written by communications expert Cynthia Kane, this book reveals her renowned SOFTEN practice, consisting of six highly effective strategies based in mindfulness that give readers the tools necessary to be able to take a moment, reset, and resolve conflict in a productive and personable way.

The strategies in this book have been tried and tested at organizations as well as with numerous 1:1 clients. Through better corporate communication, readers can experience boosted team productivity, better employee and customer satisfaction, increased trust amongst team members, higher employee morale, greater organizational transparency, and a healthier and more fulfilling workplace culture, along with improved quantitative metrics to match.

Delivering a highly informative overview of why we naturally react in certain ways during conflict and how to train yourself to do things differently, The Pause Principle is an essential read for business leaders, executives, managers, and all individuals seeking to better connect with those around them, both in business and in life.

Back Jacket

PRAISE FOR THE PAUSE PRINCIPLE

"There's a trick to managing tense workplace moments and it's called The Pause Principle by Cynthia Kane. The practices outlined in this book will immediately help you defuse stressful situations and make them manageable. The most important skill of any leader is to be a strong communicator and this book will teach you invaluable strategies that will benefit you throughout your entire career...and life."
--GINO WICKMAN, Author of Traction and Shine, Creator of EOS^(R)

"As a CEO with a fast-paced and growing business, I love the challenges, but I have to make a conscious effort to slow down in my daily life. The Pause Principle has made me a better leader. Cynthia Kane's methods allow me to bridge the gap between personal development and business building in a practical, hands-on way that I know I'll use for years to come."
--BRAM BELZBERG, Chairman and CEO, KEV Group

"Cynthia Kane is a masterful communications coach. This book is clear, filled with compassion, and immediately actionable. If any part of your job requires you to communicate with others, you simply must read The Pause Principle."
--CHRIS DO, Founder and CEO, The Futur

"Improve your communication skills and maintain your composure under pressure with The Pause Principle. These techniques are immensely practical, insightful and empowering, providing readers with the tools they need to thrive in challenging situations. The Pause Principle is a must-read for navigating the modern workplace, but I can't imagine any aspect of your life that wouldn't benefit from the lessons Cynthia Kane has to share."
--DIANA WINSTON, Director of UCLA Mindful and author of Fully Present: The Science, Art, and Practice of Mindfulness

"The Pause Principle's communications strategies are exactly what every leader needs to ensure clarity and true partnership in their organizations and with their clients. Cynthia Kane's techniques are easy to implement and enable you to be a more effective communicator who is infinitely more valuable to your organization, while also benefiting in your personal life."
--KATRIN KLAGES, Partner & VP of Finance, LodgeWorks

Author Biography

CYNTHIA KANE is the CEO and Founder of the Kane Intentional Communication^(TM) Institute, LLC, a communication institute for professionals that provides a holistic approach to effective communication. She has been featured in publications like The Washington Post and Thrive Global. She lives in Washington, D.C., with her family.