At USA Next Gen Electronics, your satisfaction is very important to us. We stand behind the quality of our products and want to make sure your shopping experience is worry-free. If you’re not completely happy with your purchase, our refund policy is designed to make the process as simple and transparent as possible.
Refunds are available within 30 days of delivery.
To qualify for a refund:
The item must be unused, undamaged, and in its original packaging.
Proof of purchase (receipt or order confirmation) is required.
Products that are damaged due to misuse, missing parts, or returned after 30 days may not be eligible for a refund.
Certain items cannot be refunded, including:
Gift cards or digital downloads.
Clearance or final-sale products.
Certain personal care or hygiene-related electronics (for health reasons).
Request a Refund
Contact us at sales@georbella.com or call +1 (800)-434-2040 with your order number and reason for the refund.
Return the Item
Our support team will provide instructions on how and where to return your product.
Unless the refund is due to our error (wrong or defective product), return shipping costs are the responsibility of the customer.
Inspection & Approval
Once we receive and inspect your item, we’ll notify you by email about the status of your refund request.
Refund Issuance
If approved, your refund will be processed to your original payment method within 5–10 business days.
If you haven’t received your refund after 10 business days:
First, check with your bank or credit card company.
Processing times may vary depending on your financial institution.
If the issue persists, contact us at sales@georbella.com and we’ll be glad to assist.
If you receive a product that is defective, damaged, or not what you ordered, please contact us immediately. We will cover the return shipping and issue either a full refund or replacement at no additional cost to you.
We do not offer direct refunds for product exchanges. However, if you’d like to exchange an item, you may return it (following the steps above) and place a new order for the product you want.
If you have questions about our Refund Policy or need assistance with your order, please reach out to us:
📧 Email: sales@georbella.com
📞 Phone: +1 (800)-434-2040
📱 Facebook: Georbella Shop
🌐 Website: www.georbella.com
✅ At USA Next Gen Electronics, we’re committed to honesty, transparency, and customer satisfaction. We’ll always do our best to make things right.
