Return Policy

At USA Next Gen Electronics, we value your satisfaction and want you to shop with confidence. If for any reason you’re not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

  • You have 30 calendar days from the date of delivery to return an item.

  • To be eligible, your item must:

    • Be unused and in the same condition that you received it.

    • Be in the original packaging, including all accessories, manuals, and tags.

    • Have a receipt or proof of purchase.

⚠️ Items that are damaged due to misuse, missing parts, or returned beyond 30 days may not be eligible for a refund.

2. Non-Returnable Items

Some items are not eligible for return:

  • Gift cards and downloadable software products.

  • Clearance or final-sale items.

  • Certain health, safety, and personal care electronics (for hygiene reasons).

3. Return Process

  1. Request a Return:
    Contact us at sales@georbella.com or call us at +1 (800)-434-2040 with your order number and reason for return.

  2. Return Authorization:
    Our customer support team will review your request and provide instructions, including the return shipping address.

  3. Ship the Product:

    • Pack your item securely in the original packaging.

    • Include your proof of purchase.

    • Return shipping costs are the responsibility of the customer unless the return is due to our error (defective or wrong item shipped).

      4. Exchanges

      We replace items only if they are defective or damaged. If you need an exchange for the same product, contact us at sales@georbella.com.

      5. Order Cancellations

      • Orders can be canceled within 24 hours of purchase if they haven’t been shipped.

      • Once shipped, the order will need to follow the return process.

      6. Questions & Support

      We’re here to make your shopping experience worry-free. If you have any questions regarding our Return & Refund Policy, feel free to reach out:

      📧 Email: sales@georbella.com

    • 📞 Phone: +1 (800)-434-2040

    • 📱 Facebook: Georbella Shop

    • 🌐 Website: www.georbella.com

    • ✅ At USA Next Gen Electronics, your trust matters to us. We’ll always do our best to ensure you’re satisfied with your purchase and supported every step of the way.