The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations - Paperback

by Amy Jacobson (Author)

Proven strategies for navigating hard conversations, building team resilience and managing business transformation

In The Emotional Intelligence Advantage, leading expert Amy Jacobson shares a framework for resolving challenges in the workplace. How do you tackle tough conversations? How does your team react when a key process or system changes? And how can you overcome doubt and indecision to create a culture of alignment and trust? When it comes to modern leadership, you need to be aware of more than just the bottom line. You also need to apply emotional intelligence in how you manage people, processes and change.

In this book, you'll discover a clear five-step process for empathetic, productive communication. Through real-world case studies, proven tools and actionable strategies, The Emotional Intelligence Advantage demonstrates how you can address conflict and facilitate change seamlessly.

• Embrace workplace challenges and focus on what you can control.
• Process emotions and effectively shift from defensiveness to solutions.
• Recognise your impact on others and build team resilience and emotional alignment.
• Ask the right questions to unify stakeholders and achieve shared goals.
• Apply strategies that drive progress, spark organisational transformation and deliver lasting results.

A workplace thrives when people thrive. With this step-by-step framework for fostering emotional intelligence, you'll discover how to create a high-performing environment where each person feels safe and engaged. The Emotional Intelligence Advantage is a practical handbook for embedding emotional intelligence into your workplace effectively.

Back Jacket

TURN DIFFICULT CONVERSATIONS INTO PRODUCTIVE OUTCOMES WITH EMOTIONAL INTELLIGENCE

How do you tackle tough conversations and manage your team's reactions to change? Modern leadership requires more than just a focus on the bottom line; it demands a level of emotional intelligence to manage people, processes and change effectively.

In The Emotional Intelligence Advantage, leading expert Amy Jacobson shares a clear five-step process for empathetic, productive communication. Through real-world case studies, proven tools and actionable strategies, this must-have guide demonstrates how you can address conflict and facilitate change seamlessly.

Learn how to:

• embrace workplace challenges
• process emotions and shift from defensiveness to solutions
• recognise your impact on others and build team resilience
• unify stakeholders and achieve shared goals
• drive progress and deliver lasting results.

A workplace only thrives when its people thrive. The Emotional Intelligence Advantage shows you how to effectively embed emotional intelligence into your workplace, so you can deliver better results for your people and for the bottom line.

Author Biography

AMY JACOBSON is a specialist in emotional intelligence and human behaviour in the workplace. Over two decades, Amy has developed a reputation of tough love and infectious energy for driving ownership, boosting performance and transforming workplace cultures through EI-focused initiatives.