About Us

HP Printer Pro's is an industry leader in the resale of new and refurbished printers, printer parts & IT parts. We specialize in a wide range of manufacturers including but not limited to HP, IBM, Lexmark, Xerox, Zebra, and many others. Whether you are looking for laser printers, dot matrix, line printers, POS printers, or barcode thermal printers, HP Printer Pros can provide you a high quality, competitively priced solution tailored to your specific needs. Please call us. Tell us the part number or printer you are looking for and we will get back to you extremely fast.

Payment

TEXAS RESIDENTS ARE RESPONSIBLE FOR 8.25% SALES TAX

Shipping

Our goal is to ship within 1 business day of the receipt of payment.

Payments cleared on orders before 2 P.M. CST are generally shipped the same day.

Hawaii or Alaskan resident's please contact for a quote on shipping. We cannot offer free shipping to certain destinations.

With the addition of eBay Global Shipping, we offer shipping worldwide to accommodate any eBay shopper.

Shipping insurance is automatically calculated and included in all shipments.

We ship using UPS, FedEx, and USPS. The carrier picked for each shipment is based upon what is most economical while reaching the consumer in a timely fashion. USPS shipments are sent Priority Mail 2-3 day in the United States. UPS shipments are sent via UPS Ground service 3-5 business day's in the United States.

If you need shipments expedited to you, contact us directly and we can arrange that.

If you need shipments sent to a PO Box or APO please be sure all address information is entered correctly and USPS will be your shipping carrier. Shipping to a PO Box or APO may require additional payment for shipment.

Return Policy

If an item needs to be returned please contact your sales representative first. Some situations can be resolved over the phone. Once it has been determined that you need to return an item, Virtue IT will issue an RMA number to be referenced on the package that is being returned.

All non-defective items to be returned will be subject to a 20% restocking fee.

Defective items will be replaced if possible or the entire sales amount of the product will be refunded. Defective items must be returned within 30 days of the original receipt of the items.

Freight costs associated with returned items will be determined at the time of the RMA number issued by your sales representative.

All exchange cores must be returned with the assigned RMA number within 15 days of the original receipt of the item.

Damage to products being returned, that occurred during shipment is the responsibility of the shipper.

Contact Us

Customer Service: Contact Us through eBay messages.