Front Office Operation: A Training Manual for Hospitality Professionals - Paperback

by Chiranjib Kumar (Author)

Front Office is one of the major revenue producing department in the hotel. Whether hotel is small or big it requires front office to run the business smoothly without any trouble. Front office not only sells the rooms of the hotel but also sells other services offered by the hotels. It is controlling centre of movement of guest inside the hotel. Most of the hospitality and tourism business requires well managed front office to delegate the work in proper way.The book is based on extensive research on front office operation in Hospitality and Tourism services. It is prepared to meet with requirement of front office personnel in challenging scenario of hotel operation. It covers almost all important aspects of Front office operation as per the demand of hotel industry. It provides an opportunity to become true Front Office professionals. The book contains simplicity in diversity and touches almost all the important points which are required to understand the concept of Front office operation and management that is reservation, check-in to check-out and further leads to the advance stage that is Night Audit, Revenue Reports, PMS, GDS Hotel Statistic Reports, Room Forecasting, yield management, sales promotion, resorts and cruise and other aspects. It includes various procedures of front office starting from check-in to check-out and arrival to departure.

Author Biography

Dr. Chiranjib Kumar [PhD in Tourism & Hospitality), MPhil, MTM, BTS, FOM, PIDT UGC-NET] is a noted academician, trainers and dynamic researcher in tourism and hospitality domain. He has extensive experience of tourism and hospitality industry. His books on Ecotourism Planning Development & Marketing; Tour Guiding; CRM in Hospitality & Tourism; Ecotourism Principles Economics and Project Designing, are some of the best-selling booksHe has presented and published a large number of qualitative research papers, articles, case studies and reviews on tourism and hospitality subjects in international and national conferences. He believes in implementable research, holistic education, effective tourism modeling and entrepreneurship development