Employee Experience Design: How to Co-Create Work Where People and Organizations Thrive - Hardcover

by Dean E. Carter (Author), Samantha Gadd (Author), Mark Levy (Author)

How to harness Employee Experience Design to attract and retain the best talent

In Employee Experience Design: How to Co-create Work Where People and Organizations Thrive, three highly experienced leaders explain how businesses can use Employee Experience Design to create workplaces that deliver better business results by first focusing on meaningful employee experiences.

Many leading organizations worldwide have successfully implemented Employee Experience Design, but until now, there has been no comprehensive book that outlines exactly how to do it. Employee Experience Design delivers a proven, step-by-step method that leads to more engaged and productive employees, which in turn leads to superior organizational performance.

With inspiring stories from leading brands like Airbnb, Patagonia, and many others, this book addresses challenges businesses face, such as:

• We all know that the world of work is continuously evolving and unpredictable. Many leaders are not sure how to make changes to address new, unexpected challenges. Employee Experience Design is a system leaders can use to meet those challenges.
• Employee Experience Design is much more than a rebrand of traditional HR practices. It's a shift in mindset that HR and the organization can use to navigate highly competitive markets and ones with thin profit margins.
• Many organizations are drowning in policies and initiatives. Employee Experience Design is a way to reduce that burden while delivering better results both for employees and for the bottom line.

Employee Experience Design is a timely and practical guide for business leaders, executives, and managers who want to recruit the best talent, engage and retain those people, and deliver impressive business results.

Front Jacket

It's the "new normal"--leaders and managers are asked to do more with less, attract and retain the best talent, all while meeting tough organizational objectives. This book delivers a roadmap for doing just that.

Employee Experience Design is a proven method for engaging your employees to help solve your most difficult challenges. Three veteran employee experience leaders draw on their decades of combined expertise to explain how your business can use Employee Experience Design to build workplaces that deliver superior results and meaningful employee experiences.

Employee Experience Design is not about adding benefits like gourmet chefs and manicures; it's about deeply collaborating with your employees to address the biggest challenges your organization faces.

The book includes inspiring stories from brands like Airbnb and Patagonia, among many others. It describes the astonishing power that's unleashed when organizations design with and not for their employees. It's a mindset shift that you can use to guide your organization in competitive industries with thin profit margins.

This is a timely and practical guide for business leaders, executives, and managers who want to recruit, engage, and retain the people most able to deliver impressive organizational results.

Back Jacket

PRAISE FOR EMPLOYEE EXPERIENCE DESIGN

"The quintessential guide to making the shift from HR to EX."
--Chip Conley, Founder, Modern Elder Academy and Joie de Vivre Hospitality; and former Head of Hospitality, Airbnb

"Employee Experience Design reframes people strategy as a catalyst for growth and sustainable value. It's a must-read for boards and CEOs seeking performance that maximizes human potential."
--Kristi Savacool, former CEO, Aon Hewitt and Private Health Management; Board Director

"Leaning into employee experience was a game changer for my company and career. The insights from Samantha, Mark, and Dean shaped results I couldn't have achieved otherwise."
--Greg Pryor, former SVP, People & Performance Evangelist, Workday

"The bedrock of elite organizations is a culture that instills loyalty, innovation, and creativity by nurturing employee experiences that drive outstanding customer experiences. This is the roadmap to those results and philosophy every leader should adopt."
--Cynthia Harris, former President, GAP and Disneyland Resorts

"Employee experience has been trapped in slogans and perks for too long. This book shows how leaders can design it with evidence, rigor, and purpose by drawing on the authors' decades of expertise as researchers and CHROs."
--John Boudreau, USC Marshall School of Business, Emeritus Professor

"This is the handbook HR leaders and CEOs need. It resets expectations for people teams and reveals how intentional design directly drives performance and results with examples from Patagonia to Airbnb to Workday."
--Brian Elliott, CEO, Work Forward; Forbes Future of Work 50

"Great leaders know resilient workforces are built from within. Employee Experience Design shows how to invest in people by design, not by chance, to unlock talent, drive measurable results and create opportunity that scales across teams and companies."
--Bijal Shah, CEO, Guild

"This captures Patagonia's art of creating conditions where people are enabled to be their best. It speaks with the insights of a curious observer and wise, seasoned practitioners."
--Vincent Stanley, Philosopher, Patagonia

Author Biography

DEAN E. CARTER has over two decades of experience as an executive officer for renowned and Fortune50 companies such as Patagonia and Sears, as well as a board director for private and publicly traded companies. His views on employee experience and future of work are frequently featured in global publications, podcasts, corporate events, and mainstage keynotes.

SAMANTHA GADD is a globally recognised pioneer in Employee Experience Design. As Founder of Humankind, New Zealand's leading people and performance consultancy, and Excellent, a global EX Design certification, she has helped hundreds of organisations design work-places where people and businesses thrive. Samantha led the creation of the global EX Manifesto and continues to champion human-centred design as a strategic lever for performance.

MARK LEVY is the pioneer of the shift from HR to Employee Experience, which he and his team designed at Airbnb. Mark's career includes previous leadership roles at Best Buy, Levi Strauss & Co., and Gap Inc. Mark is an EX Advisor and Public Speaker.